CFPB Director Richard Cordray is stepping down from his position by the end of November. The industry will wait to see the potential effects of this transition on the regulatory environment.
Behavioral economics applied to collections
Behavioral economics can help companies understand consumers behavior and what drives behavior. Read about why it should be applied to ARM and collections systems.
Equifax Data Breach: Minimizing the Damage
Equifax recently suffered a data breach that affected 143 million consumers. Here are tips for creditors, collectors, and consumers to minimize the damage of the breach.
Aging Accounts and What They Mean for You
We explain and discuss aging accounts, what they mean for you, and strategies you can use to maximize your revenue from aging accounts.
Congress to Vote on CFPB Arbitration Rule Resolution
Congress will vote on the resolution to the blocked CFPB arbitration rule. How the vote goes will determine whether TCPA lawsuits might increase or decrease. We offer suggestions for improving the harmony between consumer advocacy and business interests.
How to Build an Effective Verification Waterfall
Building a data waterfall process can be tricky when all of the different steps in the process seem alike. Here’s an explanation of each step, and things to consider when choosing vendors for verification.
Impact of Call Recording on Verification Clients
Call recording can have an great impact on verification clients by providing proof of compliance in the event of a lawsuit. Read about why we provide call recording for our clients when doing RPC, validation, POE, VPOE, and warm transfers.
Consumer Distrust of Foreign Call Centers
Proposed legislation would require foreign call centers to give the option of transferring the call to a U.S. call center, based on consumer preference. Here’s a look at factors that may affect the consumer experience with use of a foreign call center.
3 Lessons from the AEO Text Messaging TCPA Suit
American Eagle Outfitters recently settled a $14.5 million TCPA lawsuit over marketing text messages. Read for our 3 observations on the suit, and what they mean for the future of TCPA text messaging litigation.
Proof of Compliance for Vendors and Clients
Even if a company uses “compliance” as a buzzword, it does not mean that they follow through with the necessary laws, regulations, and security standards that your company abides by. Learn the importance of gaining proof of compliance from your vendors, and why it matters.