Handle more calls
AI agents answer your incoming calls, letting you grow your business without growing your headcount.
Accutrac helps call centers operate efficiently.
Improve with every call
An AI coach for every member of your team
Compatible with every voice provider
Amazon Connect- and more
Four ways we make your business better
Reduce Training Costs
Sam, our AI training agent, makes sure your staff gets the training they need, from day-one onboarding to everyday coaching.
Reach the right person faster
Connect directly with your consumers, instead of wasting time calling wrong numbers.
Increase Compliance and Quality
Grade every call for performance and compliance, giving you 100% coverage across your operations.
Automate your busywork
Let your employees focus on what matters most
Reduce training costs
Onboard new employees faster, spending hours instead of days before they’re on the phone.
Learn moreImprove performance
Practice calls, quizzes, and coaching sessions tailored to each employee’s strengths and weaknesses.
Learn moreAutomate your inbound
AI agents that handle your inbound calls, so you can scale revenue, not headcount.
Learn more
Frequently asked questions
Traditional QA listens to calls manually, which means they spend hours listening to only a fraction of your calls. Our AI tools can grade every single call, routing only the critical ones to your staff. This lets you operate with complete compliance, focusing on the calls that matter.
Traditional training pulls reps off the floor and supervisors away from their work, and it’s often the same session for everyone. Sam listens to each rep’s real calls, finds the habits holding them back, and builds lessons just for them. Your staff get personal coaching every day, from new hire onboarding to leveling up your existing reps, without the added overhead.
During setup, you share your call scripts, policies, and any training rubrics that you have. We train your own custom AI on this information, so every call is measured against your own standards. When your scripts change, the AI will automatically update.
Our AI systems currently support English and Spanish. If your team handles calls in other languages, talk to us about your needs.
No. Supervisors see every lesson being taught and can adjust, override, or lead the session themselves. Anything that needs human judgment is escalated to your existing QA team. This simply allows the same staff to handle far more volume, and to train existing staff without the added overhead.
Compliance is built into every solution. AI agents deliver your required disclosures the same way on every call, AI Quality Assurance checks compliance language on 100% of calls, and our operations are SOC 2, ISO 27001, HIPAA, and CCPA compliant. Your data is never retained to train our models.
Connect with your consumers today.
Talk to our team about how our intelligence solutions can help.