Our Purpose

Accutrac exists to create a positive and lasting impact on each client's business that permeates through their organization, ultimately transforming the industry. Our desire is to build healthy business partnerships with our clients that directly improve the culture of credit, collections, and accounts receivables.

We aim to enrich our client's business by maximizing their return on investment through optimal results; to mitigate risk and protect their reputation through compliancy measures, acting as a mediator for positive, healthy interactions between each client and their consumers. Ultimately, we aspire to transform the public's perception of the credit and collections industry into a positive appreciation for its essential function. Along the way, we strive to instill value into our people, products, and processes, encourage growth, and drive the industry forward from within.

Core Values

Integrity

On each level of our company's structure and through every step of our processes, we employ honest, trustworthy, and professional staff. Intentionality and purpose are at the heart of our company's foundation and function.

Excellence

The nature of the credit and collections industry demands superior products and services, which we pioneer. Our unique processes result in the most efficient and effective service the marketplace has to offer. In every aspect of our clients' experience, we deliver professionalism.

Security

We take the protection of confidential data and information seriously. Our thorough security measures protect our employees, partners, clients and their consumers. We ensure the highest level of care in our handling of information.

Relationships

Our company builds healthy partnerships to spark a culture change in the industry that promotes the success and well-being of our clients. Strong, healthy relationships with our clients guarantee a positive, impactful experience. Throughout our company's history, this relational attitude has been foundational to our culture. 

Compliance

We are in tune with the regulations of the industry and we strictly follow these standards. Clients can be assured that we will act as a shield to limit their risk and protect their reputation.

Vibrancy

Our company is made up of several moving parts, which work together to form a dynamic and passionate company environment. Throughout 20 years of business, our company has continuously grown and changed to meet the needs of the industry.

Progress

We believe in progress not only through product and process innovation, but through our inclusion of diverse staff and continual training for all Accutrac employees.

History

Accutrac was founded by our Chief Executive Officer, Brad James, and RC James, our Chief of Client Relations. Brad and RC were involved in the collections industry through other businesses. They had heard every bad thing consumers had to say about collections and calling methods as the industry formerly utilized an array of deceitful practices, which caused a distrust by consumers. As a result, Accutrac was formed to bridge the gap within the credit and collections industry.

Throughout the past ten years, the credit, collections, and accounts receivables industry has experienced a rapidly changing environment. All practices are now strictly regulated affecting the way businesses are required to function which were enacted by the governing agencies of the Consumer Financial Protection Bureau (CFPB), the Federal Communications Commission (FCC), and the Federal Trade Commission (FTC) as well as through various legislation as the Dodd–Frank Wall Street Reform and Consumer Protection Act (Dodd-Frank), Fair Credit Reporting Act (FCRA), Fair Debt Collection Practices Act (FDCPA), Gramm-Leach-Bliley Act (GLBA), Health Insurance Portability and Accountability Act (HIPAA), Health Information Technology for Economic and Clinical Health (HITECH) Act, Privacy Act, and the Telephone Consumer Protection Act (TCPA). Accutrac has committed to these regulations by developing solutions that benefit both the industry and the consumer, while striving to change the negative lens our industry is viewed through.

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Vision

We aim to excite, engage, and impact our people, our clients, and the marketplace. Ultimately, we aspire to transform the public's perception of the credit and collections industry into a positive appreciation for its essential function. Along the way, we strive to instill value into our people, products, and processes, encourage growth, and drive the industry forward from within.

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