Consumer Distrust of Foreign Call Centers

07/10/2017By Faith MiddletonBlogs

Proposed legislation would require foreign call centers to give the option of transferring the call to a U.S. call center, based on consumer preference. Here’s a look at factors that may affect the consumer experience with use of a foreign call center.

Proof of Compliance for Vendors and Clients

06/09/2017By Faith MiddletonBlogs

Even if a company uses “compliance” as a buzzword, it does not mean that they follow through with the necessary laws, regulations, and security standards that your company abides by. Learn the importance of gaining proof of compliance from your vendors, and why it matters.