Month: July 2017

Call recording can have an great impact on verification clients by providing proof of compliance in the event of a lawsuit. Read about why we provide call recording for our clients when doing RPC, validation, POE, VPOE, and warm transfers.

Proposed legislation would require foreign call centers to give the option of transferring the call to a U.S. call center, based on consumer preference. Here’s a look at factors that may affect the consumer experience with use of a foreign call center.