Call recording can have an great impact on verification clients by providing proof of compliance in the event of a lawsuit. Read about why we provide call recording for our clients when doing RPC, validation, POE, VPOE, and warm transfers.
Month: July 2017
Consumer Distrust of Foreign Call Centers
Proposed legislation would require foreign call centers to give the option of transferring the call to a U.S. call center, based on consumer preference. Here’s a look at factors that may affect the consumer experience with use of a foreign call center.