When you need a warm transfer but have no accurate contact number, we can find and confirm a contact number, initiate a call, and conduct a conversational transfer to your agents. Our clients have successfully used this product to set up payment plans with consumers. Because our agents act as a friendly bridge between the consumer and our client, we achieve better results with our warm transfers.
Achieve better results with Accutrac
Accutrac's product offerings directly impact your business. We can help you increase revenue, maximize your return on their investment, generate new revenue streams, lower costs, reduce risk, avoid lawsuits, be compliant, and be more efficient. Below are some of the ways in which this product can influence your business.
The Warm Transfer solution can dramatically impact your business, financially, through mitigating your risk or efficiency.
Also, feel free to view the other areas below to better understand how this product can impact your organization.
Our warm transfer process is unique because of the friendly, compliant scripts utilized by our highly trained agents. After we find and verify the consumer’s phone number through manual calling, our agents initiate a warm transfer to your agents, saving you both time and money. You won’t have to put yourself at risk of calling the wrong person for your collections or servicing purposes.
Our Warm Transfer solution is fully TCPA compliant, so we will not be a liability to your company. Most importantly, Warm Transfer helps you reduce your risk of TCPA and FDCPA violations. Our live contact center does not use ATDS, and our product helps you avoid calling the wrong person for collections, which is illegal.
By using skilled contact center agents to verify consumer phone numbers, we are able to achieve excellent transfer rates with our warm transfer solutio. Our transfer rate average is about 22% for verification, based on major warm transfer clients and historical data. Hit rates vary based on the quality of the data, age of accounts, and other factors relating to how the original information was provided.
Our agents are highly trained, our processes are streamlined, and our methods are efficient. We continually adjust our processes to keep up with changing industry demands and compliance. Accutrac can bring this efficiency to your company for low costs in comparison to the greater return. Because we keep our processes efficient and our costs low, we are able to positively impact your company.