3 Lessons from the AEO Text Messaging TCPA Suit

06/27/2017By Faith MiddletonBlogs

American Eagle settles $14.5 million suit What we learned from the text messaging case Recently, American Eagle Outfitters (AEO) settled a TCPA lawsuit for $14.5 million. The case was about text messages that a marketing vendor sent on behalf of AEO. Plaintiffs alleged that the marketing text messages were sent without prior express consent, which … Read More

Proof of Compliance for Vendors and Clients

06/09/2017By Faith MiddletonBlogs

Proof of Compliance for Vendors and Clients What you should know before entering a service agreement Accutrac is now officially SOC 2 compliant. We are proud to prove our adherence in security, privacy, and confidentiality of data. We’ll look at how our compliance affects our clients, and how your vendors’ compliance affects you. What does SOC 2 … Read More

How We Address TCPA Consent Requirements

05/22/2017By Faith MiddletonBlogs

How We Address TCPA Consent Requirements Whether you’re a first party creditor, a third party collector, or a third party data verification contact center, it is essential to comply with laws governing consumer calling. A requirement of the TCPA, and typically a given for first party creditors, is that of obtaining prior express consent. The … Read More

We Bring Doubtful Accounts Back to Life

04/18/2017By Faith MiddletonBlogs

We Bring Doubtful Accounts Back to Life When credit is extended, the creditor expects the consumer to pay back the debt they’ve incurred. Right off the bat, the amount of credit extended is placed in an account called “accounts receivable.” When the deadline passes and the consumer has shown no intention of paying back the … Read More

3 Credit and Collections Trends: Interpreting the Implications

03/20/2017By Faith MiddletonBlogs

3 Credit and Collections Trends: Interpreting the Implications Credit Card Debt Increases Recently, this report indicated that record levels of credit card debt are outstanding in the U.S. economy, and that the total amount of consumer credit card debt is predicted to reach $1 trillion for the first time in recorded history. Implications for Consumer Behavior … Read More

3 Reasons Compliance is a Core Value

03/06/2017By Faith MiddletonBlogs

3 Reasons Compliance is a Core Value Credit and collections, and the nature of the work that Accutrac does, requires strict standards and adherence to those standards. It can seem frustrating, from a business perspective, to undertake new regulations and adapt practices to standards of different sorts. However, here are three reasons why compliance is … Read More

The Importance of Internal Culture

02/20/2017By Faith MiddletonBlogs

The Importance of Internal Culture A negative internal culture can permeate the largest or smallest companies, all the way down to the external customer experience. It may affect how clients and vendors are treated and how employees regard the company. A positive view of the company will affect employees in every way, from workplace productivity … Read More