Pinpoint and Transfer

When you need a warm transfer but have no accurate contact number, we can find and confirm a contact number, initiate a call, and conduct a conversational transfer to your agents. Our clients have successfully used this product to set up payment plans with consumers. Because our agents act as a friendly bridge between the consumer and our client, we achieve better results with our warm transfers.

Increase Revenue

Maximizes your revenue streams by helping you contact the right consumer.

Reduce Cost

Reduces your cost by eliminating the need for extraneous calling.

Maximize ROI

Increases your return on investment by returning lost revenue from doubtful accounts.

Mitigate Risk

Mitigates your risk by adhering to strict compliances.

Improve Efficiency

Improves your efficiency by relying on an already-established call center.

Achieve better results with Accutrac

Accutrac's product offerings directly impact your business. We can help you increase revenue, maximize your return on their investment, generate new revenue streams, lower costs, reduce risk, avoid lawsuits, be compliant, and be more efficient. Below are some of the ways in which this product can influence your business.

Product Impact

Pinpoint and Transfer can dramatically impact your business, financially, through mitigating your risk or efficiency. To view more information about the product, the link below:

Also, feel free to view the other areas below to better understand how this product can impact your organization.

The Process

Our warm transfer process is unique because of the friendly, compliant scripts utilized by our highly trained agents. After we find and verify the consumer’s phone number through manual calling, our agents initiate a warm transfer to your agents, saving you both time and money. You won’t have to put yourself at risk of calling the wrong person for your collections or servicing purposes. Check out our full Pinpoint and Transfer process here:

Financial Impact

Our Pinpoint and Transfer product allows you to collect from consumers more quickly, because you don’t have to wait for a response or a call back. We help you get directly in touch with consumers through our live contact center, increasing the revenue streams of your accounts receivable and generating an ROI you can be proud of. Our superior transfer rates translate to more revenue streams, and more debt paid per account. See real financial results for a Pinpoint and Transfer client:

Legal Impact

Our Pinpoint and Transfer product is fully TCPA compliant, so we will not be a liability to your company. Most importantly, Pinpoint and Transfer helps you reduce your risk of TCPA and FDCPA violations. Our live contact center does not use ATDS, and our product helps you avoid calling the wrong person for collections, which is illegal. Read more about how Pinpoint and Transfer helps prevent TPCA lawsuits:

Quality of Hit Rates

By using skilled contact center agents to verify consumer phone numbers, we are able to achieve excellent transfer rates with our Pinpoint and Transfer product. Our transfer rate average is about 22% for verification, based on major Pinpoint and Transfer clients and historical data. Hit rates vary based on the quality of the data, age of accounts, and other factors relating to how the original information was provided.

Lower Costs and Efficiency

Our agents are highly trained, our processes are streamlined, and our methods are efficient. We continually adjust our processes to keep up with changing industry demands and compliance. Accutrac can bring this efficiency to your company for low costs in comparison to the greater return. Because we keep our processes efficient and our costs low, we are able to positively impact your company.

Contact us!

Find out how Pinpoint and Transfer can impact your business.