AI Training | Accutrac

Spend less time training, improve your performance, and onboard new hires faster.

Good morning, Maya

B−B Overall grade

6 days7 days Practice streak

148 Calls reviewed

Your coaching plan

Practice call – Pacing Start ✓ Done
Quiz – “I already talked to you” Up next ✓ Done
Practice call – Mini-Miranda ✓ Done

Skill grades

ComplianceA
Pacing CB
Objection handlingB
Call controlB

Pacing the payment options

AI caller I got your letter. What are my options here?

Maya There are three. I’ll take them one at a time, so stop me if anything’s unclear.

Maya First, you can pay the full balance today and close the account. Does that make sense so far?

AI caller Yes, that’s clear. What’s the second one?

Nice. You checked for understanding before moving on.

Live coaching

Set expectations up front
One option at a time
Check for understanding
Pause after the monthly amount

End practice

Nice work, Maya

Lesson score +24 on your last attempt

Pacing C B

What went well

Set expectations before the details
Took the options one at a time
Checked for understanding

Try next time

Pause for a beat after you say the monthly amount. Callers need a moment to decide if it works for them.

Next lesson →

Quiz – “I already talked to you”

Scenario quiz · Question 2 of 4

“I already talked to someone about this yesterday. Why are you calling me again?”

What’s the best first response?

AI’m sorry, but I’ll need to go over everything again.
BI’m sorry about that. Let me pull up that conversation so you don’t have to repeat yourself.
CEach call is separate, so we’ll have to start over.

Why it works

Acknowledge first, then pick up where they left off. The caller feels heard, and nobody’s time is wasted.

Back to my plan

Meet Sam

Sam is the AI coach that never clocks out. He works with each employee to make sure they perform at their best.

Meet your new coach. Listen to Sam explain how he trains your staff, from new hire onboarding to leveling up your existing reps.

Tailored practice sessions. Custom-designed calls designed to target the strengths and weaknesses of your staff.

Real learning and growth. Check-ins and follow-ups to make sure your staff are moving forward, not standing still.

How it works

Sam analyzes each rep’s strengths and weaknesses, turning them into custom lessons and trainings.

MT Maya Torres

CustomerMy internet’s been down since this morning. What do I do?

MayaOkay so unplug the router, wait thirty seconds, plug it back in, then check the lights, and if the second one’s orange reset it from the app…

Rushed steps 3:52 Asked to repeat 4:05 No check-in 4:31

This week’s calls

Devon R.Queued✓ Reviewed
Priya S.Queued✓ Reviewed
Luis M.Queued✓ Reviewed
Ana K.Queued✓ Reviewed

! Habit found: rushes through troubleshooting Seen in 6 of Maya’s last 9 calls Pacing · C

Walking customers through a fix

Compliance Review - Recorded Line Disclosure
Practice Call
Short Practice Quiz

✓ Ready for Maya

Sam Let’s slow the steps down. Give one at a time, and wait for the customer to confirm before the next.

Maya Let’s take this one step at a time. First, can you unplug the router for me? Tell me when it’s done.

Checked on Maya’s next call C B ✓ Habit changed. Pacing is up a grade.

Turn your B players into A players.

Talk to our team about putting a coach beside every agent on your floor.

Get in touch