AI Inbound | Accutrac

AI agents that help you handle volume without growing headcount.

Live calls

1213 Active calls

0 In queue

0.8s Average answer time

214 Answered after hours

On the line now

AP Ana Patel(317) 555-0187 Damaged item Verifying 0:01
DW Dana Whitfield(317) 555-0142 Delivery status Listening 1:12
ML Marcus Lee(463) 555-0110 Reschedule appointment Booking 3:05
ER Elena Ruiz(317) 555-0165 Update address Updating 0:41
TB Tom Becker(765) 555-0133 Billing question Explaining 2:20

Dana Whitfield

AI agent Thanks for calling. How can I help today?

Dana My sofa was due last week, and it still isn’t here.

AI agent Sorry about the wait. What’s the ZIP code on the order?

Dana 46032.

AI agent Thanks, Dana. It’s out for delivery tomorrow between 10 and 12. Want the tracking link by text?

Caller

Identity: Checking…✓ Verified
Intent: Listening…Delivery status
Order: —#48213 · Sofa

Actions

Verify the caller
Look up the order
Text the tracking link

Support call for Late Delivery

Dana Whitfield

2:14 Time to resolve No transfer needed

Resolved on the first call today Up 4 points this week

Actions taken

Verified the caller by ZIP code
Updated the delivery window to tomorrow, 10–12
Texted the tracking link

Call summary

Late sofa delivery. Order is out for delivery tomorrow, and the customer has the tracking link. No follow-up needed.

! Ana Patel needs a rep View call

Transferring to Priya

Ana My dining table arrived with a cracked top. I’d like a full refund.

AI agent I’m sorry about that. A refund this size needs a rep, so I’m connecting you with Priya. She’ll have everything we’ve covered.

PS Priya S.Customer care rep Ringing… ✓ Connected

Summary for Priya

Caller: ✓ Verified by ZIP and order number
Order: #51877 · Oak dining table · $1,240
Issue: Arrived with a cracked top
Asking for: Full refund

AI agents for every call

They pick up instantly, resolve routine requests, and pass the rest to your team.

Handle routine inbound calls. Listen as an AI agent reschedules a patient’s appointment, start to finish.

Escalate when necessary. Each AI agent knows when a human is needed, and transfers to them.

Speak their language. Each AI agent switches languages mid-call, so every caller is understood.

How it works

Your team of AI agents answer your inbound calls, following your exact scripts and guidelines.

Your playbook

Customer Support Call Script
Returns & Refund Policy
Scheduling Guidelines
Required Disclosures

✓ Ready to take calls

Compatible with

Amazon Connect
Amazon Connect

+ and many more

JB Jordan Blake (317) 555-0119 Incoming call

JB Jordan Blake(317) 555-0119 0:00

AI agentThanks for calling. How can I help today?

JordanI need to move my furnace tune-up on Thursday.

AI agentDone. You’re set for Monday at 2:30 pm, and I’ve texted you a confirmation.

You’re set for Mon, Oct 6 at 2:30 pm. Your technician will call when on the way.

Jordan Can I get a credit for the visit that was missed last month?

AI agent A rep can help with that. I’m connecting you with Priya and passing along what we covered.

PS Priya S.

Verified by name, address, and phone
Tune-up moved to Mon, Oct 6 · 2:30 pm
Wants a credit for the missed Aug 14 visit

✓ Successfully transferred to Priya

Handle volume without the headaches.

Talk to our team about your own custom agents today.

Get in touch

Inbound Agents

AI agents for every call

How it works

Handle volume without the headaches.